Refund policy
Last Updated: October 1, 2026
At SnagBag, customer satisfaction is important to us. We carefully inspect every product before dispatch to ensure it meets our quality standards. Please read this policy carefully before placing an order.
By purchasing from https://snagbag.in, you agree to the terms outlined below.
Returns
We accept returns only if you receive:
A damaged product
A defective product
An incorrect item
To be eligible, you must notify us within 48 hours of delivery by emailing snagbagstore@gmail.com with:
Order Number
Clear photos of the product
Photos of the damage or defect
Photos of the packaging (if applicable)
Requests made after 48 hours may not be eligible for review.
Non-Returnable Items
Returns will not be accepted for:
Products purchased during sales or promotional events
Products purchased using discount codes or coupons
Personalized or customized products
Products altered at the customer's request
Used, washed, damaged, or worn products
Change of mind or personal preference
Minor color variations caused by screen settings or photography
Exchanges
Exchanges may be approved only for damaged, defective, or incorrect products, subject to stock availability.
To qualify for an exchange, the product must:
Be unused and unworn
Be unwashed and in its original condition
Have all original tags attached
Be returned in its original packaging
Products failing these conditions may not be accepted.
Return Shipping
Unless the return is due to our error, customers are responsible for arranging and paying for return shipping.
Please note:
We currently do not offer reverse pickup services.
Return shipping charges are non-refundable.
We recommend using a reliable, trackable courier service.
SnagBag is not responsible for packages lost during return transit.
Refunds
Refunds are issued only when:
A return has been approved and inspected, or
We are unable to provide a replacement for a damaged, defective, or incorrect item.
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges (if applicable) are non-refundable unless the error was on our part.
Order Cancellation
Orders can be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
SnagBag reserves the right to cancel any order due to pricing errors, product unavailability, suspected fraud, or other unforeseen circumstances. In such cases, any payment received will be refunded in full.
Contact Us
For any questions regarding returns, exchanges, refunds, or cancellations, please contact us:
SnagBag
Website: https://snagbag.in
Email: hello.snagbag@gmail.com